How do I register as a BookKaro Captain?
Click "Join as Captain" and fill in your personal details, vehicle details, documents, and payment info. Our team verifies your application within 24 hours. Once approved, you can start accepting rides.
What documents do I need to register?
You'll need: Driving License, Aadhaar Card, RC (Registration Certificate), Vehicle Insurance, Vehicle Photo, and a profile photo. All documents must be valid and current.
Does BookKaro charge commission on rides?
No. BookKaro charges ZERO commission on rides. You keep 100% of what you earn. You only pay a small monthly subscription fee to be listed on the platform.
How do I get paid?
Customers pay you directly via UPI or cash at the end of each ride. BookKaro does not handle ride payments. Your money goes straight to your account.
What are the subscription plans?
We offer 4 plans: Starter ₹99/month (1 vehicle), Basic Plus ₹149/month (up to 5 vehicles), Pro ₹199/month (unlimited vehicles), and Fleet ₹299/month (unlimited vehicles). All plans come with a 30-day free trial.
Is there a free trial?
Yes! Every plan comes with a 30-day free trial. No card is charged during the trial. If you don't like it, cancel anytime within 30 days for a full refund.
How do I receive ride requests?
Once approved and your subscription is active, you'll receive ride requests through the BookKaro driver app based on your location and vehicle type. Accept the rides you want — you're in control.
What if a customer cancels or doesn't show up?
If the customer doesn't show up after reasonable waiting time, you can cancel the ride without penalty. Repeat no-shows by the same customer may affect their account rating.
What is the ratings system?
After every ride, customers rate you from 1 to 5 stars. If your average rating falls below 3.0 stars, your account will be reviewed. Consistent low ratings may lead to suspension.
Can I use more than one vehicle?
Yes. Basic Plus supports up to 5 vehicles. Pro and Fleet plans support unlimited vehicles. You can add or remove vehicles from your dashboard.
What if my subscription expires?
Your account will be temporarily suspended until you renew. You will not lose your data or ratings. Renew anytime from the Plans & Billing section to reactivate instantly.
Can I cancel my subscription?
Yes. You can cancel your subscription anytime from your dashboard. You'll retain access until the end of your current billing cycle. For refunds within 30 days, see our Refund Policy.
What is the Driver Code of Conduct?
Our Code of Conduct outlines the standards every Captain must follow — professionalism, safety, punctuality, and respect. Following it protects your account and your income.
How do I contact support?
Email us at drivers@bookkaro.in, call +91 92631 33158, or WhatsApp us anytime. Our support team responds within 4 hours on business days.
Is my vehicle insured during BookKaro rides?
Yes. You must maintain valid vehicle insurance. Every ride is covered with additional insurance up to ₹5 Lakh for hospitalisation, OPD treatment, and accidental benefits.