Critical Notice: BookKaro is a software platform only. We do not handle ride payments. All ride payments are made directly between the customer and the driver via cash or UPI. BookKaro does not collect, hold, or process ride payments at any time.
For Customer payments — you pay the driver directly. For Driver subscriptions — you pay BookKaro via Razorpay.
1. Customer Ride Payments
BookKaro does not process ride payments. All payments for rides are made:
- Directly from customer to driver
- Via cash or UPI (as chosen by the customer and driver)
- At the end of the ride, or as mutually agreed
BookKaro has no visibility into, control over, or responsibility for these transactions. Any payment dispute is solely between the customer and the driver.
2. Driver Subscription Payments
Drivers (Captains) pay a subscription fee to BookKaro to be listed on the platform. This is the only payment BookKaro collects. Subscription payments are processed via Razorpay, our authorized payment gateway.
Subscription Plans:
- Starter — ₹99/month or ₹599/year (1 vehicle)
- Basic Plus — ₹149/month or ₹699/year (up to 5 vehicles)
- Pro — ₹199/month or ₹999/year (unlimited vehicles)
- Fleet — ₹299/month or ₹1,499/year (unlimited vehicles)
3. Free Trial & Auto-Renewal
Every plan comes with a 30-day free trial. No card is charged today. After 30 days, your plan auto-renews automatically.
You can cancel anytime from your dashboard. After cancellation, you keep access until the end of your billing cycle.
4. Money-Back Guarantee
We offer a 30-day money-back guarantee. Not happy? Cancel within 30 days and get a full refund. After 30 days, cancel anytime and keep access till the end of your billing cycle.
5. GST
All subscription prices are exclusive of GST. 18% GST is added at checkout. Tax invoices are issued to drivers for their records.
6. Payment Methods
Subscription payments are accepted via:
- UPI
- Credit cards
- Debit cards
- Net banking
- Wallets
7. Failed Payments
If a subscription payment fails, the driver's account will be temporarily suspended until payment is completed. BookKaro will not charge late fees for failed payments.
8. No Commission on Rides
BookKaro does not take any commission on customer-driver ride transactions. Drivers keep 100% of what they earn.
9. Customer Fraud & Payment Protection
If you are a customer and you experience any of the following, contact our support immediately:
- You paid the driver online (UPI) but the driver did not show up
- You paid the driver but the ride was not completed
- The driver misbehaved with you
- The driver charged more than the agreed price
- Any other fraud or misconduct
What we will do:
- We will record your complaint and investigate
- We will contact the driver and verify the details
- If found correct, we will suspend or permanently ban the driver's account
- We will help you recover your payment or take appropriate action
How to report: Email support@bookkaro.co.in with your booking details, payment proof (UTR number/screenshot), and a description of the issue.
10. Driver Fraud & Payment Protection
If you are a driver and a customer does any of the following, contact support immediately:
- The customer refuses to pay after the ride
- The customer misbehaves with you
- The customer damages your vehicle
- The customer provides false information
What we will do:
- We will record your complaint and investigate
- We will contact the customer and verify the details
- If found correct, we will suspend or permanently ban the customer's account
- We will take appropriate legal action if required
How to report: Email support@bookkaro.co.in with your booking details, customer details, and a description of the issue.
11. Payment Disputes
Disputes regarding ride payments must be resolved directly between the customer and the driver. BookKaro is not a party to such transactions and cannot intervene.
However, if there is fraud or misconduct, BookKaro will take action against the responsible party — including suspension or permanent ban.
Disputes regarding subscription payments should be directed to:
- Email: billing@bookkaro.co.in
- Phone: +91 92631 33158
12. Compliance
BookKaro operates as a software provider and is not a Payment Aggregator. We do not require an RBI PA license as we do not handle customer-to-driver payments.
13. Contact
- Billing Support: billing@bookkaro.co.in
- General Support: support@bookkaro.co.in
- Phone: +91 92631 33158
- Address: Axxoraa Private Limited, H.no 70, Near Ram Mandir Main Road, Barajamda, West Singhbhum, Jharkhand – 833221, India