BookKaro is a software directory only. We do not dispatch rides, set fares, or collect ride payments. Captains pay a monthly listing fee (currently ₹99–₹299 depending on plan, exclusive of GST); ride payments are settled directly between Customer and Captain.
All Policies — Click any card to read the full policy
1
Terms of Service
Rights and obligations for Customers, Captains, and the Platform. Includes software-directory disclaimer, subscriptions, and liability limits.
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2
Privacy Policy
How we collect Location, Chat/Call logs, and KYC documents, and how we share limited data with Google, Razorpay, and law enforcement.
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3
Refund & Cancellation Policy
Ride payments are not refundable by BookKaro (we never receive them). Subscriptions follow Razorpay (Web) or Google Play Billing (App) rules.
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4
Grievance Redressal Policy
Grievance Officer details, 48-hour acknowledgement, 15-day resolution, and escalation path under Indian IT Rules.
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5
Acceptable Use Policy
Zero tolerance for harassment, fake documents, fraud, and off-platform circumvention. Enforcement and reporting steps.
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6
Law Enforcement Guidelines
How we cooperate with police and valid legal requests, what data we hold, and what data we do not (ride payments).
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7
Disclaimer
Software-directory only. No transport services. No dispatch, no fare-setting, no payment collection. Limitation of liability.
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8
Community Guidelines
Human-readable behaviour rules for Customers and Captains: respect, honesty, safety, and privacy.
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9
Cookie Policy
Cookie categories (necessary, analytics, functional), DPDP-compliant consent, and how to manage preferences on the Website.
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10
Aggregator Regulatory Position
Why BookKaro does not meet the defining characteristics of an aggregator under the Motor Vehicles Act and state ODTTA Rules.
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11
Delete Account
How Customers and Captains can request deletion of their BookKaro account and what data is deleted or retained for legal compliance.
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