Operator: Axxoraa Private Limited, H.no 70, Near Ram Mandir Main Road, Barajamda, West Singhbhum, Jharkhand 833221, India
CIN: U62099JH2025PTC026425
Website: www.bookkaro.co.in
Grievance Officer: Sidharth Kumar Prasad | Phone: +91 92631 33158 | Email: grievance@bookkaro.co.in
1. Our Community Values
BookKaro is built on three simple values:
- Respect: Treat every Customer, Captain, and BookKaro staff member with courtesy.
- Honesty: Provide accurate information and be transparent in your dealings.
- Safety: Prioritise the safety of yourself and others at all times.
2. For Everyone
2.1 Be Respectful
Treat every Customer, Captain, and BookKaro staff member with courtesy. Harassment, threats, abuse, discrimination, and intimidation are strictly prohibited.
2.2 Be Honest
Provide accurate information. Do not impersonate anyone or misrepresent your identity, vehicle, or documents.
2.3 Be Safe
Do not use the Platform for any unlawful purpose. Do not request or provide rides that endanger anyone.
2.4 Respect Privacy
Do not share another person's personal information without their consent. Do not record or photograph anyone without their knowledge where privacy is expected.
2.5 Use the Platform Properly
Do not hack, scrape, spam, or attempt to disrupt the Platform. Do not use the communication features for obscene or unlawful content.
3. For Customers
✓ Do
- Provide accurate pickup and contact details.
- Verify the Captain's identity and vehicle before boarding.
- Pay the agreed fare directly to the Captain.
- Cancel responsibly and inform the Captain early.
- Report problems with evidence.
- Treat Captains with respect.
✗ Don't
- Request unsafe or illegal rides.
- Make fake bookings.
- Refuse to pay the agreed fare.
- Harass or abuse Captains.
- Share another person's personal information.
- Use the Platform for any unlawful purpose.
3.1 Provide Accurate Details
Give the correct pickup location, drop location, and contact number so the Captain can find you.
3.2 Verify Before Boarding
Confirm the Captain's name, the vehicle's registration number, and the vehicle's condition before you get in.
3.3 Pay Directly
Pay the agreed fare directly to the Captain in Cash or UPI. BookKaro does not handle ride payments.
3.4 Cancel Responsibly
If you need to cancel, inform the Captain as early as possible. Repeated late cancellations may affect your account rating.
3.5 Report Problems
If a Captain behaves improperly, report it to grievance@bookkaro.co.in with details and evidence. We take all reports seriously.
4. For Captains (Vehicle Owners)
✓ Do
- Keep RC, DL, Insurance, and Aadhaar valid and genuine.
- Maintain your vehicle in roadworthy condition.
- Arrive on time and behave professionally.
- Agree the fare with the Customer before the ride.
- Update expired documents promptly.
- Comply with all transport and safety laws.
✗ Don't
- Submit fake or altered documents.
- Overcharge or demand more than agreed.
- Drive under the influence of alcohol or drugs.
- Carry unauthorized passengers or goods.
- Solicit Customers to evade safety checks.
- Harass or abuse Customers.
4.1 Keep Documents Valid
Your RC, DL, Insurance, and Aadhaar must be genuine and current at all times. Expired or fake documents will result in immediate suspension.
4.2 Keep Your Vehicle Roadworthy
Maintain your vehicle in safe, legal, and clean condition. Ensure it is insured and has all required permits.
4.3 Be Professional
Arrive on time, behave courteously, and honour confirmed bookings in good faith.
4.4 Do Not Overcharge
Agree the fare with the Customer before the ride. Do not demand more than what was agreed.
4.5 Do Not Drive Under the Influence
Never operate a vehicle while under the influence of alcohol or drugs.
4.6 Do Not Circumvent the Platform
Do not solicit Customers to deal off-platform in a way that evades safety checks or verification.
4.7 Update Your Documents
If a document expires, upload the renewed version promptly. Failure to do so may result in suspension.
5. Zero Tolerance Violations
The following will result in immediate suspension and likely permanent ban, and may be reported to law enforcement:
- Sexual harassment, stalking, or physical assault.
- Fake or forged documents.
- Fraud, identity theft, or payment fraud.
- Driving under the influence.
- Carrying illegal goods or persons.
- Any act of violence or threat of violence.
- Discrimination based on religion, caste, gender, disability, or region.
6. Reporting Violations
If you witness or experience a violation of these Community Guidelines, report it immediately:
- Email: grievance@bookkaro.co.in
- Phone: +91 92631 33158
- Urgent safety: Mark your email "URGENT – SAFETY" or call 112 in an emergency.
Reports are treated confidentially. We will not disclose your identity to the reported party except as necessary to investigate or as required by law.
7. Enforcement
BookKaro may issue warnings, suspend accounts, permanently ban accounts, remove listings, or report violations to law enforcement. Decisions are made based on the evidence available and are subject to the Grievance Redressal Policy.
8. Appeals
If your account has been suspended or terminated, you may appeal through the Grievance Redressal Policy. We will review your appeal and may reverse the decision if we find it was made in error. However, accounts banned for serious violations (fraud, violence, fake documents) will generally not be reinstated.
9. Contact
For questions about these Community Guidelines: grievance@bookkaro.co.in | +91 92631 33158