Terms of Service

Platform: BookKaro Website (www.bookkaro.co.in) and BookKaro Android Application
Operator: Axxoraa Private Limited, H.no 70, Near Ram Mandir Main Road, Barajamda, West Singhbhum, Jharkhand 833221, India
CIN: U62099JH2025PTC026425
Grievance Officer: Sidharth Kumar Prasad | Phone: +91 92631 33158 | Email: grievance@bookkaro.co.in

1. Acceptance of These Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "User") and Axxoraa Private Limited ("Company", "we", "us", "our"), governing your access to and use of the BookKaro website at www.bookkaro.co.in, the BookKaro Android application, and all related features, content, and services (collectively, the "Platform").

By registering, accessing, browsing, downloading, installing, or using the Platform in any manner, you confirm that: (a) you have read, understood, and agree to be bound by these Terms and all other Policies incorporated by reference; (b) you are at least 18 years of age and legally competent to contract under the Indian Contract Act, 1872; (c) you will comply with all applicable laws; and (d) all information you provide is accurate, current, and complete. If you do not agree to these Terms, you must immediately cease all use of the Platform.

2. Definitions

For the purposes of these Terms:

• "Platform" means the BookKaro website at www.bookkaro.co.in, the Android application, and all related software, features, and services.
• "Customer" means a User who searches for vehicles and contacts Captains through the Platform.
• "Captain" or "Vehicle Owner" means a User who owns a commercial vehicle and lists it on the Platform to be discoverable by Customers.
• "Ride" means a transportation arrangement between a Customer and a Captain, concluded directly between them.
• "Subscription" means the fixed fee paid by a Captain to list a vehicle on the Platform, the amount of which depends on the plan chosen (currently ranging from ₹99 to ₹299 per month, exclusive of applicable GST).
• "Content" means all text, images, software, logos, and materials on the Platform.
• "Policies" means these Terms, the Privacy Policy, Refund & Cancellation Policy, Grievance Redressal Policy, Acceptable Use Policy, Law Enforcement Guidelines, Disclaimer, Community Guidelines, Cookie Policy, and Aggregator Regulatory Position Statement.

3. BookKaro Is a Software Directory — Critical Disclaimer

BookKaro is a software directory and technology platform only. We provide a digital listing where independent Vehicle Owners ("Captains") can make their vehicles discoverable to Customers. You expressly acknowledge and agree that:

1. We do not own any vehicles listed on the Platform.
2. We do not employ, engage, supervise, or control any Captains or drivers. Captains are independent third parties acting for their own account.
3. We do not provide transportation services of any kind. We are not a transport operator, taxi aggregator, common carrier, or travel agent.
4. We do not dispatch or assign rides. Customers search for vehicles, view the Captain's details, and contact the Captain directly to negotiate and confirm a booking. There is no automated dispatch, assignment, or ride-allocation system.
5. We do not set, calculate, or enforce fares. The Customer and the Captain mutually decide the price offline.
6. We do not collect, hold, process, or route ride payments. All ride payments (Cash or UPI) are made directly by the Customer to the Captain. BookKaro is not a Payment Aggregator.
7. We charge a fixed subscription fee only. Captains pay a subscription fee to be visible on the directory. The fee currently ranges from ₹99 to ₹299 per month, depending on the plan chosen, exclusive of applicable GST. BookKaro takes 0% commission on rides. Captains keep 100% of their earnings.
8. The contract of carriage for any ride is solely between the Customer and the Captain. BookKaro is not a party to that contract and bears no liability arising from it.

4. Eligibility and Account Registration

1. You must be at least 18 years of age and legally competent to contract to use the Platform.
2. You must register an account using a valid mobile number and complete OTP verification.
3. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
4. You must notify us immediately at grievance@bookkaro.co.in of any unauthorized use of your account.
5. We may refuse registration or suspend accounts at our discretion where we suspect fraud, misrepresentation, or violation of these Terms.
6. One person may not maintain multiple accounts for fraudulent purposes.
7. You must not create an account on behalf of another person without their consent.

5. Customer Terms

As a Customer using the Platform, you agree that:

1. Accurate Information: You will provide accurate contact information and use the Platform only to discover and contact Captains.
2. Direct Payment: You will negotiate and pay the Captain directly in Cash or UPI. BookKaro does not intervene in fare determination, does not set fares, and does not guarantee any fare.
3. Verification Responsibility: You are solely responsible for verifying the identity of the Captain, the registration number of the vehicle, and the vehicle's condition before boarding. You should confirm the Captain's details through the app before the ride.
4. No Guarantee: BookKaro does not guarantee the availability, punctuality, conduct, quality, or safety of any Captain or vehicle. Any dispute regarding a ride — including fare, route, delay, damage, or misconduct — must be raised directly with the Captain and, where appropriate, reported to BookKaro Support.
5. No Refunds for Rides: If you have paid a Captain via UPI and the Captain fails to show up or fails to complete the ride, BookKaro cannot refund that money, as BookKaro never received it. You must contact BookKaro Support at grievance@bookkaro.co.in. We will investigate and may ban the Captain's account and assist in connecting you with the vehicle owner. Recovery of the paid amount remains a matter between you and the Captain.
6. Respectful Conduct: You will treat Captains with respect and will not harass, threaten, discriminate against, or abuse them.
7. Compliance: You will comply with the Acceptable Use Policy and Community Guidelines at all times.
8. Lawful Use: You will not request any unlawful, unsafe, or prohibited ride, including transportation of illegal goods or persons.
9. Personal Safety: You are responsible for your own personal safety decisions, including whether to board a vehicle, and you use the Platform at your own risk.
10. Cancellation: You may cancel a confirmed booking before pickup by informing the Captain via the app. No cancellation fee is charged by BookKaro.

6. Captain (Vehicle Owner) Terms

As a Captain listing a vehicle on the Platform, you agree that:

1. Ownership and Authority: You own or lawfully control the vehicle listed and have full authority to list it.
2. Legal Compliance: The vehicle is duly registered, insured, and permitted for commercial use under the Motor Vehicles Act, 1988, and all applicable state rules. You will maintain all permits, fitness certificates, and insurance in force at all times.
3. Genuine Documents: You will submit genuine documents — Registration Certificate (RC), Driving Licence (DL), Insurance, and Aadhaar — for verification. Submission of fake, altered, borrowed, or expired documents is grounds for immediate termination and may be reported to law enforcement.
4. 100% Earnings: You will keep 100% of your ride earnings. BookKaro takes 0% commission on rides.
5. Subscription Fee: You will pay a subscription fee to list your vehicle. The fee currently ranges from ₹99 to ₹299 per month, depending on the plan chosen, exclusive of applicable GST, or as per the then-current plan prices listed on the Platform:
   • On the Website: payments are processed via Razorpay. A 30-day money-back guarantee applies to first-time subscribers only. After 30 days, fees are non-refundable.
   • On the Android App: payments are processed via Google Play Billing (In-App Purchases). Standard Google Play refund policies apply (typically within 48 hours).
6. Independent Contractor: You are an independent contractor, not an employee, agent, partner, or franchisee of BookKaro. You are solely responsible for your own taxes (including GST where applicable), permits, insurance, and compliance with all applicable laws.
7. Professional Conduct: You will behave professionally, honour confirmed bookings in good faith, and not engage in overcharging, harassment, or misconduct.
8. No Circumvention: You will not solicit Customers to deal off-platform in a manner that circumvents Platform safety, verification, or communication features.
9. Document Updates: You will promptly update expired documents. BookKaro may suspend or terminate your listing for document expiry, safety complaints, fraud, or policy violation.
10. Fitness to Drive: You will not use the Platform while under the influence of alcohol or drugs, and will not carry unauthorized passengers or goods.
11. Vehicle Condition: You will maintain your vehicle in roadworthy condition and comply with all safety requirements.
12. Insurance: You will maintain valid commercial insurance covering passengers and third parties at all times.

7. Subscription Plans, Auto-Renewal, and Cancellation

1. Subscription Plans: BookKaro offers multiple subscription plans for Captains. The current plans and their prices (exclusive of applicable GST) are listed on the Pricing page at www.bookkaro.co.in/pricing.html. Prices currently range from ₹99 to ₹299 per month (monthly billing) or the corresponding yearly amounts, depending on the plan chosen.
2. GST: All prices are exclusive of applicable GST (currently 18% for these services). GST is added at checkout and shown on your invoice.
3. Payment Processing:
   • Website purchases are processed by Razorpay. By purchasing, you also agree to Razorpay's terms of service.
   • Android App purchases are processed by Google Play Billing. By purchasing, you also agree to Google Play's terms of service.
4. Auto-renewal: Subscriptions may auto-renew at the end of each billing period unless cancelled before the renewal date.
5. How to cancel:
   • Website subscriptions: Manage via your account dashboard or by writing to grievance@bookkaro.co.in before the renewal date.
   • App subscriptions: Cancel via Google Play Store → Payments & subscriptions → Subscriptions, before the renewal date.
6. Cancellation stops future renewals but does not automatically refund the current period, except as stated in the Refund & Cancellation Policy.
7. We may change subscription fees from time to time. Changes will not affect an already-paid subscription period. The current plans and prices are always displayed on the Pricing page.
8. Failure to pay subscription fees may result in suspension of your listing.

8. Verification Disclaimer

BookKaro performs reasonable verification of Captain documents (RC, DL, Insurance, Aadhaar). This verification is a good-faith check only and does not constitute a guarantee of the Captain's conduct, character, vehicle roadworthiness, or ongoing document validity. Customers must exercise their own judgment and diligence. BookKaro is not liable for any loss arising from reliance on such verification.

9. Communication Features and Records

1. The Platform provides In-App Chat and Call routing so that Customers and Captains can confirm bookings.
2. You consent to the storage and processing of in-app chat logs and call records (metadata) for safety, dispute resolution, and legal compliance, in accordance with our Privacy Policy.
3. You will not use these features for spam, obscenity, or unlawful purposes.
4. BookKaro may review communication records in response to complaints or legal requests.
5. BookKaro is not obligated to monitor communications but may do so where safety or legal concerns arise.

10. Intellectual Property

1. All content on the Platform — including the BookKaro name, logo, trademarks, software, design, text, and graphics — is owned by or licensed to Axxoraa Private Limited and is protected by Indian and international intellectual property laws.
2. You may not copy, reproduce, modify, distribute, reverse-engineer, scrape, or exploit any part of the Platform without our prior written permission.
3. You may not use the BookKaro name or logo without written consent.

11. User Content

1. You are responsible for any content you submit (e.g., documents, chat messages, profile details).
2. You grant BookKaro a non-exclusive, royalty-free licence to use such content solely to operate, secure, and improve the Platform and to comply with law.
3. You represent that you have the right to submit such content and that it does not infringe any third-party rights.
4. We may remove content that violates these Terms or applicable law.

12. Prohibited Conduct

You will not: (a) violate any law; (b) infringe intellectual property; (c) submit false information or fake documents; (d) harass or abuse others; (e) hack, scrape, or disrupt the Platform; (f) impersonate any person; (g) use the Platform for fraud; or (h) engage in any conduct prohibited under the Acceptable Use Policy.

13. Suspension and Termination

1. We may suspend, restrict, or terminate your account at any time, with or without notice, if you breach these Terms or the Policies, if required by law, or if we reasonably believe your continued use poses a risk to other users or the Platform.
2. You may stop using the Platform at any time.
3. Provisions that by their nature survive termination (including liability, indemnity, and governing law) shall survive.
4. Termination does not entitle you to a refund except as stated in the Refund & Cancellation Policy.

14. Account Deletion

You may request deletion of your account and associated personal data at any time by:

• Using the "Delete Account" option in the App or Website (see delete-account.html).
• Writing to grievance@bookkaro.co.in with your registered mobile number.

Upon a valid deletion request, we will delete or anonymize your account data within 30 days, subject to legal retention obligations (e.g., subscription records for tax purposes, KYC documents for regulatory compliance, chat/call logs for safety investigations). See our Privacy Policy for retention periods.

15. Limitation of Liability

To the maximum extent permitted by applicable law, BookKaro, its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from: (a) any ride or the conduct of any Customer or Captain; (b) any fare or payment dispute; (c) any off-platform interaction; (d) any interruption, error, or unavailability of the Platform; (e) any reliance on verification; or (f) any loss of data or profits. The Platform is provided on an "as is" and "as available" basis. Our total aggregate liability, if any, shall not exceed the subscription fees paid by you in the three (3) months preceding the claim.

16. Indemnity

You agree to indemnify, defend, and hold harmless Axxoraa Private Limited, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms or the Policies; (b) your conduct on or off the Platform; (c) your violation of any law; or (d) any content you submit.

17. Force Majeure

BookKaro shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

18. Dispute Resolution

1. The parties shall first attempt to resolve any dispute amicably through the Grievance Redressal process.
2. Unresolved disputes shall be subject to the exclusive jurisdiction of the courts at West Singhbhum, Jharkhand, subject to applicable consumer protection law.
3. Nothing in this clause prevents you from approaching a consumer forum or statutory authority.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of India.

20. Changes to These Terms

1. We may update these Terms from time to time.
2. Material changes will be notified via the Platform or email where practicable.
3. Continued use after changes constitutes acceptance.
4. You are advised to review these Terms periodically.

21. Severability and Waiver

If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force. Our failure to enforce any provision is not a waiver of our rights.

22. Entire Agreement

These Terms, together with the Policies, constitute the entire agreement between you and BookKaro regarding the Platform and supersede all prior agreements.

23. Contact

For questions about these Terms: grievance@bookkaro.co.in | +91 92631 33158