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Delete Your Account

We're sorry to see you go. You can request deletion of your BookKaro account and personal data through the app or the web form below.

⚡ Instant Deletion (Recommended)

Submit your deletion request instantly from the BookKaro mobile app. Data is processed within 30 days.

Open the BookKaro App and log in.
Tap the Profile icon at the bottom right.
Scroll to the very bottom of the page.
Tap the red Delete Account button.
Confirm the prompt. Your deletion request will be submitted instantly.

Open App to Delete

📝 Web Deletion Request

If you cannot access the app, submit this form. Our team will verify your identity and process the deletion within 30 days of a verified request.

🗑️ What gets deleted Permanently

Profile Data: Name, email, phone number, and profile picture.
Location History: Recent locations and saved addresses.
App Preferences: Saved settings and notification history.
Device & Crash Logs: Deleted after standard retention.

🔒 What we retain (by law) Per Privacy Policy

Payment & Subscription Records: Retained for 7 years (tax and accounting compliance).
KYC Documents (Captains): RC, DL, Insurance, Aadhaar retained for 3 years after termination (transport regulatory compliance).
Chat & Call Logs: Retained up to 180 days if part of an open safety investigation.
Legal/Safety Incident Reports: Retained as required by law or ongoing investigation.

Need help? Contact our Grievance Officer

Grievance Officer Sidharth Kumar Prasad

Phone +91 92631 33158

Email grievance@bookkaro.co.in

Working Hours Monday to Friday, 10:00 AM – 6:00 PM IST

Operator: Axxoraa Private Limited
CIN: U62099JH2025PTC026425
Registered Address: H.no 70, Near Ram Mandir Main Road, Barajamda, West Singhbhum, Jharkhand 833221, India
Website: www.bookkaro.co.in

Read our other legal policies:

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